1. Scope of Personal Data Collection
When placing an order on moctrasilk.com, Customers may be required to provide personal information, including: Full name; Email address; Phone number; Address (collectively, the “Personal Data”).
All information provided by Customers must be accurate and lawful. Mộc Trà shall not be responsible for any consequences arising from inaccurate or unlawful information provided by Customers.
2. Purposes of Personal Data Collection
The Personal Data collected by Mộc Trà may be used for the following purposes:
2.1 Order Processing: Making phone calls or sending messages to confirm orders; notifying Customers of order status and delivery time; and confirming order cancellations (if any).
2.2 Sending letters of introduction or thank-you letters, introducing new products and services, or informing Customers about Mộc Trà's promotions.
2.3 Handling complaints and issues arising during the purchasing process.
2.4 Conducting Mộc Trà's promotional programs.
2.5 Verifying Customer identity and ensuring the security and confidentiality of Customers' Personal Data.
2.6 Complying with requests from competent government authorities or providing information where required by applicable laws and regulations.
2.7 Other reasonable purposes necessary to fulfill Customers' requests.
3. Personal Data Retention Period
Customers' Personal Data will be retained until the Customer requests its deletion or logs into their account and deletes the Personal Data themselves, except where deletion is not permitted by applicable law.
In all other cases, Customers' Personal Data will be kept confidential and stored on the servers of moctrasilk.com.
4. Persons or Organizations That May Access the Personal Data
Mộc Trà is committed to keeping Customers' Personal Data strictly confidential in accordance with this Privacy Policy. Personal Data will only be shared with the following parties for the purposes specified in Section 2:
Delivery and shipping providers: Information such as the Customer's full name, address, and phone number may be provided for the purpose of delivering orders.
Mộc Trà employees: Relevant departments and authorized employees may access the necessary Personal Data to provide customer care and support during the use of Mộc Trà's products and services.
Partners and third-party service providers: Personal Data may be shared with partners, co-organizers, or outsourced service providers for the purposes specified in Section 2, subject to appropriate personal data confidentiality and security requirements.
Legal requirements: We may disclose Personal Data where required by law or where such disclosure is reasonably necessary to comply with legal or regulatory procedures.
